Refund Policy

Last updated: 3 September 2026

Subscription services

Customers may request cancellation before the next renewal date to stop future subscription charges. Cancellation does not automatically refund a billing period that has already begun.

Work already started

Management, optimization, research, creative preparation, website development, training and setup fees are generally non-refundable once the agreed work has started or digital materials have been delivered. Approved refunds may be reduced by work already completed and non-recoverable third-party costs.

Advertising media spend

Amounts paid directly to advertising platforms or already committed to live campaigns are governed by the relevant platform and are normally outside AdsDigital’s control. Platform media spend is separate from AdsDigital management fees unless confirmed otherwise in writing.

Duplicate or incorrect payments

If you believe you were charged twice or charged an incorrect amount, email contact@adsdigital.store with the invoice or transaction reference. Never send full card or banking credentials.

Approved refunds

When a refund is approved, it will normally be returned through the original payment method. Processing time depends on the payment provider and banking network. Statutory consumer rights that cannot legally be excluded remain unaffected.